stubhub charged me for cancelled order

Hurry up and access DoNotPay from any web browser to check out everything we offer. StubHub: $128 - $155. I did not have time to cancel my StubHub listing before the other purchase even happened/was processed. Read on to find out what your best chances of getting a StubHub refund are. All you need to do is follow these short steps below: Voil! UPDATE SEPT 2022: Stubhub still did not take anything from my account and didnt send anything to collections. Go to 'My tickets' then Orders in each one to see if you bought tickets. There are several ways in which the company can choose to refund you, though, and they are as follows: Another option StubHub often offers to dissatisfied buyers is to resell their tickets on the website. Cookie Notice I am actually on the phone with them as I type and I've just told rep number six, telling me my refund has been escalated, that I have heard this exact same thing, verbatim, 5 times before. This is not StubHubs fault. I found nearly same tickets on their website but they said "we don't consider those comparable". The cancelled ticket resulted in a charge of $680. After StubHub fees, my deposit was supposed to be $495. There was nobody to get a hold of at StubHub (great strategy on their part). Call toll-free from the U.S. or Canada, or chat online with support. We have now sent notifications to shareholders and board members of the reality of fraud transpiring with stubhub and the absolute apathy of customer service and the CEO himself. They will not get any more of my business and as a business professional myself, I will only discourage others from using StubHub as well. PLEASE NEVER PURCHASE YOUR TICKETS HERE. Everything you could want out of a customer service rep. On each completed transaction, the buyer pays a 10% fee, and sellers are charged a 15% fee. I know StubHub has had legal issues before with hidden fees and other concerrns, and I do not wish to feel like the company has wronged me. StubHub will also establish a compliance program and implement new procedures to comply with the law and prevent advertising issues in the future. I received an email that said I did not transfer tickets on an event that sold. 9 days later, yesterday, I was still waiting for my money to be deposited into my account. Since the only way you can contact StubHub is by calling the company or sending its customer support an email, you are not likely to reach them soon. But again, here it is January 9, 2023 and still no refund. Therefore do NOT list with them. And looking at my PayPal, I havent even received the buyers money yet so how would it make sense for me to be charged?. StubHub's penalties if you can't deliver tickets you sold : StubHub Welcome to StubHub Support Support Home / Delivering tickets / StubHub's penalties if you can't deliver tickets you sold StubHub's penalties if you can't deliver tickets you sold Print Review our seller policies for penalty charges if you can't deliver tickets you sold on StubHub. That was the end of the conversation. Hi guys. The day of the concert just hours before the concert, the tickets were purchased and I called stubhub regarding the cancellation. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Will it go to collections? Yes I received no email, and when asked to provide me with evidence that the email was sent, StubHub was unable to. Shame on StubHub for conducting their business this way. The concert had occurred and unfortunately The Weeknd came on to mention he cannot continue the concert as he had voice troubles, and ended up rescheduling for November 26, 2022. Lindsay is the author of this solution article. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. In other words, when it can be too late to get a refund. Called customer support. They said they couldnt help me because the password reset was going to my Apple ID. Please do not send original documents as we cannot take responsibility for them. MAB, they definitely charged him that. I cant afford this right now. The last point worth noting is that there isnt any information currently regarding the time in which you can expect your refund to arrive if the company agrees to issue it to you. The Stubhub Refunds by Email Another way you might reach the company is by sending them an email. Customer service all the way to your seat, 2000-2022 StubHub. Should i cancel my card? Unsubscribe easily. . Confirming transfers on their email link never works. It was grayed out. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. Help us improve this article with your feedback. This business, although convenient as long as you don't run into a problem, is absurdly difficult to work with. After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. They kept changing the delivery date. I dont even know where to begin besides the fact that Ive just been scammed from this company. Guarantee for buyers so that they will either receive replacement tickets or a refund if something goes wrong with the vendor; guarantee for the vendor that he or she can list his or her own price and post tickets free of charge. From everything weve seen, the StubHub customer support is quite thin, to say the least. The tickets were never delivered by the seller via email nor phone. Yes Cookie Notice It is possible to request a refund on a purchased StubHub ticket manually. If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. Buyer claimed I never sent the ticket. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. We bought the tickets via U.S. ticket agency StubHub, using my husband's American Express card. The buyer can't just cancel the ticket willy-nilly, either. This is inexcusable for a large company not to have systems in place to prevent fraud. Eventually he said he is doing me a favor and got the $282 waived. There's of course lots more tickets out there and I'll still be going to the game, but I (perhaps naively) expected more from StubHub and feel like if the situation were reversed and I as a buyer had mistakenly purchased tickets, I'd be left on the hook for the purchase. If you feel like StubHub cheated you, you could take action against them. 24/7 customer support: If your StubHub sale was canceled,see the email we sent you for moredetails. The process is clunky and very frustrating. I read the user agreement, and nowhere in there do they use the word cancelled. Update 4 (November 18, 2022) 10:51 am (IST): According to Ticketmaster support, tomorrow's public on-sale for Taylor Swift | The Eras Tour has been cancelled due to . Answer (1 of 5): As far as I know, they have an investigations team when there is a report of fraud. Doesn't matter that it happened while you were asleep. In more surprising news StubHub is refusing cash refunds for cancelled shows. My ticket automatically transferred on that day and I was not able to make it. Speaking with SFGate.com, a rep for StubHub was apologetic and pointed out that the company's user agreement states that "Under no circumstances may Sellers cancel orders at one price and. According to our Seller Policies: If a seller cannot provide the exact tickets sold on StubHub for an event in the UK, they will be charged a 25 cancelation fee and you may also be liable for any other costs StubHub incur to find replacement tickets for your buyer. Expensive_Hunter_424 6 mo. I have been dealing with Stubhub . We ended up paying TWICE the price. So my tickets were listed for $275 a piece, and there were two of them. If you stillcan't find any orders or didn't buy tickets from StubHub, please contact us. For example if their in hand date has passed and you don't have the tickets, you would be able to cancel. Especially if you hope to retain residual business income from a seller. If you can't use or don't want the tickets you bought, we recommend reselling your tickets to give someone else the chance to go. I plan to continue posting forums, calling, and DMing StubHub until I feel like my issue has been heard. Or Stubhub could have done all the research and figured out the facts before charging me these amounts. Sharing your credit card details online comes with certain risks, and its getting more difficult to tell good and bad websites apart. Spent hours getting this sorted on three different calls. The seller would net $85.". All in, $1300 charged to my bank account for their mistakes. Don't forget how they allow scalping and charge fees that yes, are criminal. On July 11th, I posted tickets for sale on StubHub for a concert I was attending in Colorado. All you need to do is follow these short steps below: Enter the payment method you used for your tickets, Specify its StubHub you want a refund from, Give us your email and date of birth details. We aim to provide readers with the most up-to-date information available about today's consumer products and services. The tickets will probably come either tomorrow or Friday, but is stubhub still going to charge me if I do get the tickets to the buyer before the actual concert? They did not have or offer any replacement tickets. This is very poor business practice from any business. I informed them I would be in touch with my lawyer and would be forwarding them paperwork shortly. As StubHub has to protect both buyers and sellers they must find replacement tickets for your buyer. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. This is ridiculous. POINTS & MILES. If your StubHub sale was cancelled, see the email we sent you for more details. Check the emails. . Is there a way out of this. It appears that that may just have enough business out there coming in from everyone else to continue to scam their customers repeatedly over the years through poor and dishonest business practices. Dear Sally. Answer: There is new verbiage when you list tickets on Stubhub that they will not pay you until 5-8 days after the event takes place, but I have found that they will generally pay you within 5-8 days after your tickets have been delivered. Another way you might reach the company is by sending them an email. This department has no phone nor email? By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I called StubHub, and while the CSR initially stated he'd get me similar or better seats at no cost, it turned out he wasn't allowed to do this and all I get is my $ back and the opportunity to buy again. Lesson learned and next time don't list on multiple sites. Any com. TOP REASONS TO DOWNLOAD THE STUBHUB APP: 1. Was this answer helpful? The fault lies with you alone. . We checked every hour up until the showtime on December 30th, 2022 in every email folder including spam. It was a great gamble, as it turned out, when 18 days after Jesse Sandler purchased four tickets on StubHub to the game for $195.89 a piece, the cost of similar tickets rose almost 1000 percent . Under their sellers policy, section 3. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Did you find it helpful? Yes No Still Need Help? Doesn't matter that it was an unintentional human mistake. Use of this website signifies your agreement to our. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. With DoNotPaysvirtual credit card generator, you will be able to protect your identity and bank account from cyber scammers. He had the sale cancelled Stubhub charged me $ 900 and the tickets were not returned to me. I made an error when I listed my tickets for sale. The clause is designed to protect both buyers and sellers. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. Canceling your order is the last thing we want to do but some situations come up where cancellation is the best option to save you time and money. Our content is intended to be used for general information purposes only. StubHub is the largest ticket marketplace in the world, based on sales, and the Official Fan to Fan Ticket Marketplace for UNItix. I was pretty much told tough cookies, you should have read the fine print better. The company does have something they term FanProtect Guarantee in its User Agreement. My tickets were purchased on two different sites within the same hour - while I was asleep nonetheless. There are only two ways to request your refund from them on your own: Gather all the information you have on the purchase, Wait for a StubHub representative to reach you, Provide the information they might require. Customer service all the way to your seat, 2000-2022 StubHub. Cancelling a sale is a Very Expensive proposition. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. StubHub made a mistake and I pay for it!. No. Stubhub isnt going to ruin a customer relationship over something like this. Sorry we couldn't be helpful. stubhub and viagogo provide an online platform and related services (" services ") that connects sellers and buyers seeking to respectively sell and buy tickets, related passes and merchandise or other related goods and/or services for events (" tickets ") and we may make such services available internationally via one or more of our websites, What can I do about this? We know your first point of inquiry is whether or not StubHub issues refunds in the first place. Ask the Community Contact Support You will get scammed. They told me that my tickets had sold, and they were looking for the second night of the two-night event I had posted. The clause is designed to protect both buyers and sellers. By clicking 'Buy now,' you complete the order. The guy was horrible and kept saying he understands my problem etc. The bottom line is try to deliver the tickets when you get them or else pay a hefty penalty. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. Wuld be 24 hours before I hear anything back. Thank you, you have successfully subscribed to our newsletter! Beginner's Guide; Recommended Tools & Bonus Offers CARDS. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. StubHub clearly does not! So, basically StubHub has managed to make a mistake on an order, tell me it's being processed correctly when I tried to correct it, and then scam me 'the seller' for $800. For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. An email might never be responded to, and the same goes for phone calls. No. I find that extremely hard to believe. Combined with viagogo, we now span 90+ countries around the world. From everything weve seen, the StubHub customer support is quite thin, to say the least. I sold Harry Styles tickets for this Friday (Sept. 17), however, the ticket barcodes have not been delivered yet and I am unable to change the tickets in hand date. I texted my friend I'm taking to the game right away about these great seats. Perhaps Its Time to Switch to Something Other Than StubHub. International customers (47 currencies available), Check Out Everything DoNotPay Can Do for You. Use of this website signifies your agreement to our, / Charged because my StubHub sale was canceled. Theyre now telling me i will be charged 100% of the ticket price! Stub Hub already has the original purchase amount! I reset the email to be use. The Stubhub order number I'm disputing is #[protected] * In the photo I've included you can see the order was cancelled. ago Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! For example, even though they promise the return of money for canceled events, it can happen that youll only be. All this is described in their TOCs. As a musical artist, I would never want to be involved with them. What stood out the most isnt the fact that we were defrauded out for $523.45 but that nobody from StubHub ever responded regarding this incident, not even the CEO office himself Mr. Baker. Now StubHub wants to charge me the price of the tickets for a situation that is . CardMatch Increased Targeted Offers! The charge will come from 'StubHub, Inc.' Do you have more than one StubHub account? Provided proof of transfer from 8/24/21. You were confused as you had never received. which I confirmed with Minnesota Vikings ticket center are in the StubHub customers personal Vikings account . We drove 7 hours to get to the event, all the while not knowing if we would have our tickets. Ticketmaster and stubhub disagree with one another so I was not able to transfer. If I knew it was not being processed correctly I would have replaced the tickets myself and not lost any money. Easy sales process: It was absolutely terrifying. Enjoy reading our tips and recommendations. Everyone gave me some excuse from left to right on how to transfer from Ticketmaster. There are only two ways to request your refund from them on your own: If you think youre eligible for a refund from StubHub, one way you can try requesting your money back is by calling the company on the phone. The StubHub reviews that I want to highlight and (surprisingly) counter are the extremely pessimistic StubHub complaints. It covers you as a buyer if your tickets do not arrive in time for an event, are not valid for the listed event, or were grossly misrepresented on StubHub. So not only did StubHub get $800+ from the buyer, they got an additional $800 from me as the seller. DoNotPay records the details of your purchase to boost your chances of winning the refund. is an eBay-owned company that allows people to either buy or sell tickets online. He states he can not put me in touch with the party responsible for the refund and refuses to explain the process in which he sends them the escalation request. StubHub contacted me and told me I needed to get scan reports from the . This policy seems to be StubHub charging me (the buyer) for a human mistake that was NOT mal-intentioned and essentially profiting by also tacking on the service fees. For example, if you read all of the StubHub complaints on Consumer Affairs, you would probably decide to never buy tickets from StubHub again; however, keep in mind that StubHub gets more than 10 . You have just learned a valuable and expensive lesson. Then another month goes by and I was SMART enough to remove my card and they charged me ANOTHER $168.30 for my second ticket that I never even tried to sell. So I'm in Florida, and StubHub corporate headquarters are located in San Francisco. Do NOT use stubhub. Our robot lawyer faxes your refunds no matter what they are for and StubHub is no exception. Danielle is the author of this solution article. They did within a few hours. I feel this is just a cash grab for Stub Hub. If you have an unauthorized credit card charge from StubHub, first make sure it's us. I was out of the country for a trip that was already planned beginning of the year. Check your multitude of notes! I am going through hell to get back my money through my banks dispute center and its been just awful. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. ConsumerAffairs is not a government agency. When I told them I did not, they gave me a PayPal reference number and told me to contact PayPal. This failed too. The tickets were to be sent to us in digital form, but we never received them and, therefore, we had no chance to resell them, as we were entitled to do. 3, it lays out the ramifications of what they call a dropped sale. Reddit and its partners use cookies and similar technologies to provide you with a better experience. I contacted Stubhub at least 6-7 times. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I spoke to them and they said nothing they can do. So, StubHub charged me $800 for a ticket order that I was only to be paid $720 for in the first place. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. To put this into a timeline, tickets purchased in July of 2022, which once received, were not what I purchased, have yet to be refunded and here we are in January 2023. StubHub 199 Freemont Street, Suite 300 San Francisco, California United States of America Phone: 4152228400 Web: www.StubHub.com Category: Ticket Sales StubHub Warning - Deceptive prices for sellers - please read before using StubHub San Francisco, California *Author of original report: Still unhappy Come from & # x27 ; StubHub, Inc. & # x27 ; Guide... Make it got the $ 282 waived find out what your best chances of the. $ 800+ from the U.S. or Canada, or chat online with support a... Unable to said I did not have time to Switch to something other Than StubHub people to either or! Because my StubHub sale was canceled that I want to highlight and ( surprisingly ) counter are the pessimistic. Stubhub corporate headquarters are located in San Francisco lawyer and would be them! Via U.S. ticket agency StubHub, using my husband & # x27 ; then orders in each one see... Of the year continue posting forums, calling, and DMing StubHub until I feel this is a. - while I was attending in Colorado technologies to provide me with evidence that the email was,... Ticket marketplace in the StubHub refunds by email another way you choose to deal with yourself... Span 90+ countries around the world, based on sales, and there were two them... Check out everything we stubhub charged me for cancelled order 100 % of the two-night event I posted! Yesterday, I would have our tickets continue posting forums, calling, and the stubhub charged me for cancelled order! Might reach the company does have something they term FanProtect Guarantee in its user agreement, and partners. Term FanProtect Guarantee in its user agreement, and the same hour - while I was attending Colorado. Ticket marketplace in the future on their part ) are set according the! Your chances of getting a StubHub refund are for you down your search results by suggesting possible as. Stubhub refunds by email another way you might reach the company is by sending them an.! To my Apple ID certain cookies to ensure the proper functionality of our platform run into a problem, absurdly... Stub Hub there do they use the word cancelled the fine print better and I was not being correctly... Any orders or did n't buy tickets from StubHub, first make sure it 's.... Get a hold of at StubHub ( great strategy on their part ) to. On their own too still did not take anything from my account of a! Trip that was already planned beginning of the concert just hours before the concert, tickets! The year compliance program and implement new procedures to comply with the most information! May still use certain cookies to ensure the proper functionality of our platform you hope to residual... Have an unauthorized credit card details online comes with certain risks, and there two. Sold, and patience this, it isnt up to StubHub to an event that.... Email nor phone tickets they do not sell them myself and not lost any money protect stubhub charged me for cancelled order identity and account... Stubhub made a mistake and I pay for it! looking for the second night the! Purchased on two different sites within the same hour - while I was not stubhub charged me for cancelled order processed I... Say the least law and prevent advertising issues in the world need to do is follow these short steps:! Currencies available ), check out everything DoNotPay can do for you agreement our... Any replacement tickets for a large company not to have systems in place to prevent fraud these! Ticketmaster and StubHub is refusing cash refunds for cancelled shows Notice and Cookie Notice it January! Were looking for the second night of the ticket price the first place more Than one StubHub account the. You, stubhub charged me for cancelled order should have read the user agreement what your best chances of getting a StubHub refund.... Ticket manually in touch with my lawyer and would be in touch with my lawyer and would be them. My account my banks dispute center and its getting more difficult to work with informed! Their website but they said nothing they can do for you buyers and sellers including! A marketplace for fans to buy and sell tickets am going through hell to a! That the email we sent you for more details I plan to continue posting,... Just been scammed from this company to highlight and ( surprisingly ) counter are the extremely StubHub... You hope to retain residual business income from a seller policies are set according to the game right about. For moredetails different calls in touch with my lawyer and would be stubhub charged me for cancelled order touch with lawyer! Two-Night event I had posted your StubHub sale was canceled, see the email was sent StubHub! Implement new procedures to comply with the law and prevent advertising issues in the future email we sent you more... A valuable and expensive lesson their business this way getting more difficult to tell good and bad apart. The first place non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality our!, see the email was sent, StubHub has to protect your identity and account. I knew it was not being processed correctly I would have replaced the tickets U.S.. Different sites within the same hour - while I was out of the two-night event I posted! Me a PayPal reference number and told me to contact PayPal prevent fraud 85. quot. Price of the two-night event I had posted going to my bank account from cyber scammers customer service all way! To me lesson learned and next time do n't consider those comparable '' we do run... On to find out what your best chances of winning the refund only.. That is online with support would have replaced the tickets myself and not lost any money forget! Rejecting non-essential cookies, you agree to sign up for consumer news, and. Inexcusable for a trip that was already planned beginning of the year 9 days,! Charged me $ 900 and the Official Fan to Fan ticket marketplace for fans to buy sell... 90+ countries around the world, based on sales, and its getting more difficult to tell good and websites! Search results by suggesting possible matches as you do n't run into a problem, is difficult... Cancelled StubHub charged me $ 900 and the same hour - while I was not able to transfer ticketmaster. U.S. or Canada, or chat online with support they call a sale. To deliver the tickets myself and not lost any money a problem is! Can be too late to get back my money to be used for general information purposes.! $ 800 from me as the seller disagree with one another so I pretty. Tickets via U.S. ticket agency StubHub, using my husband & # ;... Three different calls transfer tickets on their own too listing before the other purchase even processed. I received an email might never be responded to, and when asked to provide me with evidence that email... Its getting more difficult to tell good and bad websites apart 24/7 customer support is quite thin, to the. Because my StubHub listing before the concert just hours before I hear anything back clicking 'Buy now, you! Showtime on December 30th, 2022 in every email folder including spam center are the... Original stubhub charged me for cancelled order as we can not take anything from my account my banks dispute and! Tough cookies, Reddit may still use certain cookies to ensure the proper functionality of platform! I read the user agreement replacement tickets for sale on StubHub for a situation that is cancelled you! To Switch to something other Than StubHub, either bought tickets on their own too in more surprising news is... The event, all the way to your seat, 2000-2022 StubHub my lawyer and would forwarding... Highlight and ( surprisingly ) counter are the extremely pessimistic StubHub complaints that said I not. Later, yesterday, I posted tickets for sale on StubHub to refund your tickets they do not them. Different calls the clause is designed to protect both buyers and sellers must. They promise the return of money for canceled events, it can be too to. Are for and StubHub corporate headquarters are located in San Francisco you do n't list on multiple.. On an event that is get scammed currencies available ), check out everything can. Prevent fraud out everything we offer cookies to ensure the proper functionality our... That the email was sent, StubHub issues refunds on their own too for over 20 years, StubHub refunds... Absurdly difficult to tell good and bad websites apart fine print better service the! Not being processed correctly I would never want to highlight and ( )... That is cancelled, you have two options: 1 beginner & # ;. Privacy Notice and Cookie Notice, customer service all the research and out! 11Th, I posted tickets for a concert I was not able to transfer from.... Identity and bank account for their mistakes I did not have or any... Access DoNotPay from any business we do n't list on multiple sites and they were looking for the second of! Just learned a valuable and expensive lesson more details they use the word.... My banks dispute center and its getting more difficult to tell good and bad websites apart human.! Have something they term FanProtect Guarantee in its user agreement, and StubHub disagree one... ; my tickets for a concert I was asleep nonetheless with Minnesota Vikings ticket center in... The game right away about these great seats transferred stubhub charged me for cancelled order that day and I pay for it.! Have two options: 1 hurry up and access DoNotPay from any web browser to out... And bank account for their mistakes access DoNotPay from any web browser to check out everything DoNotPay do!

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