blue light on bt hub but no internet connection

It might be a router firmware issue with an easy fix. If you think I helped please feel free to hit the "Thumbs Up" button below. - edited If the light on your Hub is blue, indicating all is well, it could be a Wi-Fi issue. Thanks, on If you are still experiencing issues, there are a few things that you can do to try and fix the problem. 16h54. If you find there is no dial tone or a noisy line, you can report a fault via the My BT app on your mobile phone or by logging into your account via the 12h58. If the LED shows there is no connection, the next thing to check is whether theres a problem in your area. Orange light. This will usually be orange, matching the colour shown by the light on the front of the hub. Select your hub from the options below to see what they mean. If there is a problem, your broadband issue could berelated toyour landline. If this doesn't work turn your Hub off and on again using its power button. Have you received an email advising that your fibre broadband's gone live? Yes I have. If you can't get online, it might be your device. If you have powerline adapters or mesh Wi-Fi, turn these off and connect your device directly to your BT router via Wi-Fi or a network cable (for devices that have Ethernet ports). weststreet78. If you're eligible, you should receive a Mini Hub the next working day after reporting a fault. Initially, the broadband light was flashing red, and once again I could connect to the hub, but had no internet. Thanks again for the help - I have checked all / all look ok. Monthly cost changed on Tuesday - no internet since then! When you purchase through links in our articles, we may earn a small commission. You can also reset your Hub's password using a paper clip to press the reset button on the back of your Hub for a few seconds. Make sure you're next to your Hub with a computer or device when you call us, If it's flashing blue, it's waiting for you to press the WPS button on your computer or device (you've got two minutes). Not a very joined up response but some of the staff were very nice to deal with. Smart setup is shown in the picture you posted in message 5, click to disable. Your Hub is connected to the EEmobile network via Hybrid Connect. The 2100, though, does have two blue lights, one left, one right, with the right-hand one being the broadband indicator. You can check for network problems by selecting "Check service status" on the app home screen. If I'm posting from the 1st March 2020, this means I'm off-duty with no access to internal systems. Broadband & internet Setting up BT Business Hub or router What do the lights mean on my BT Business Hub? It is odd the hub blue light is on? If the light doesn't turn blue, use a paper clip to press your Hub's Factory Reset button. Did you manage to solve it ? Make sure the Power button is switched on - you'll find this on the back of your Hub. Has your broadband been activated? best broadband deals. Re: Light on router is blue but no internet connection! A wizard will open to be Your BT Hub has detected a problem with your Internet connection. Then check the other end of the Ethernet cable is plugged into the WAN port of your Hub correctly - you'll hear a click. The BT Home Hub 4 has four antennae and is capable of dual-band Wi-Fi. Press and release your Hub's restart button. Your Hub can't connect to your broadband line. Broadband light is flashing orange then pink/purple. I got an email early am to say the issue was fixed and that my mini hub would be switched off (that did not arrive till later today). Check you're connected with the correct username in the Hub manager. If there are no lights, check the power cable is in firmly, and connected to the mains. Open a web browser and follow the on-screen help wizard to get connected. Ah ok. Can you try this guide to see if it helps? This doesn't affect our editorial independence. you can contact customer service for help troubleshooting your specific issue. If it occasionally flashes orange then pink/purple between periods of steady blue, please wait until it glows a steady blue - this can take up to 24 hours. If you do nothing it should come back on but I would suggest going through the online Broadband Trouble Shooter. If you are still having problems try turning the device you are using - like a phone, tablet or laptop - off and on. There's a problem. If you've got Fibre and you've just upgraded to the BT Smart Hub, remember that you don't need your Openreach modem any more. We'll be ready to reactivate your Mini Hub straightaway. Check the power button on your Hub is On. If this doesn't help for quick fixes to common issues head over to our broadband connectivity page. Flashing purple means the hub isn't connected to the internet. Learn about the 4G Mini Hub for Halo customers>, Using the 4G Mini Hub for Halo customers>, Fix problems with your 4G Mini Hub for Halo customers, My Mini Hub seems to have entered Sleep Mode. I have reset hub etc - still no internet. Blue: The Super Hub is in router mode. An engineer will come out if there is an issue with BT equipment, including the master socket (but not any extensions) and the line running to your home or fault at the exchange. Your device is not paired to your hub. This will tell us at which stage EE have got to. Choose ' Open 'No Connection' help ' under 'No service'. BT Hub Lights Guide. You can also check for any problems in the local area by using Service Status. All the lights will flash and turn blue. Do not report it as a broadband fault - you will go round in circles. The pink light has other reasons for flashing. They continually take us back to the sign in page which is always just a turning wheel. Wait for the blue light. Steady orange light : The Hub is working but isn't connected to the internet - this takes about two minutes. If you can, connect a laptop or PC with a network cable directly to the back of the Hub (into one of the yellow ports below) and test to see if that has a working internet connection. Restart your device, and if the light is still red, contact us. You can also check for any problems in the local area by using Service Status. If the light isnt a steady blue there could be an issue, but there are things you can do to help resolve it. If you still can't connect to the mobile network, contact us. >, BT Troubleshooter for help with connection issues, Your Hub is connected to your broadband ok. Help and support BT Halo Fix a problem Fix problems with your 4G Mini Hub for Halo customers Fix problems with your 4G Mini Hub for BT Halo customers Having problems with your Mini Hub? Go through the set-up instructions again and make sure you've set up the Mini Hub correctly. It says connected and the username is setup@plusdsl.net but none of the devices we link to it will actually connect to the internet. Any ideas what might be wrong - I really need internet (not for fun and entertainment). BT Broadband even some fibre packages needs a working landline, so pick up your receiver and see if theres a dial tone. Rachel Message 1 of 6 (3,202 Views) 1 5 REPLIES Rachey0 Newbie Posts: 2 Turn your Hub off, wait a moment and turn it back on and wait a few minutes until the Broadband light glows blue. Power light is blue, but you can't connect to the internet. Your Hub is working but the broadband cable isn't connected, Your Hub is working but isn't connected to the internet. Or at the very least, find out if theres a good internet connection on a different device even if you cant replicate the problem exactly. If you arrive at your router and discover there are no lights on or a light that isnt blue, its possible theres a power cut or some other power problem. online troubleshooter. Check your cables. Turn off your Hub, computer, and any devices you are trying to connect for five minutes before restarting. Why would smart setup have been an issue with the old hub which had been working for a couple of years? It was definitely the internet it was referring to as it said we should now be able to connect. Using the Power button, turn your Hub off and then on again. This is a white box that connects to your BT Hub. If the light is constantly flashing orange then pink/purple, restart your Hub by pressing and releasing the Restart button on the back of your Hub. Updated 06/10/2022 You can also check the order tracker on My BT to find out where your Mini Hub is. He has run tests and says that while the hub is working and the speed looks good he says the line (4 tests?) Often the signal gets better near windows or doors. If you are moving house, we will send you a Mini Hub before your services stop at your old address. The power light will stay orange after start up has finished and the broadband light will remain on. The easiest way to do this is to by using the My BT app or by checking our service status pages>, If you've still got problems, try www.bt.com/help/connectionissue or get in touch>. Please can you help me? I don't know what the 01733 fault was or when is started. First Any help very much appreciated. If youre not an IT wiz, its unlikely youll know where the issue is coming from, or youll just assume its the broadband messing up. (Instructions for an Android device are here.). We had the one about the phone on the 19th. Use the Power button to turn your Hub off and on again. Turn it off and then on and try again. I'd probably recommend to try re entering your passwordjust one more time and clickingConnect, and if that doesn't work have you tried a factory reset of the router? Thats easier said than done if you have no internet connection, but if you do have a smartphone, turn off its Wi-Fi and use mobile data tofind out From top to bottom, this is what the other lights on the Super Hub mean: The "Traffic" light: If this is twinkling blue or green, everything's working. Occasionally your Broadband light may go off and then flash, interrupting your broadband service. 13-06-2020 Connect a device to your Hub using a cable or wi-fi. You can switch it back on again via the Hub Manager. How does the speed test look? A steady blue means that the Hub is connected to your broadband. Plug your Hub's power cable into the mains and turn on. It's a possibility that the text was just referring to your home phone activation. on Fibre connection Usually, a yellow Wi-Fi LED on the Hub means that Wi-Fi has been disabled, or at least one of the two radio frequencies is turned off. Setups are as followed Previous setup (with EE) Socket > open reach modem > tplink ax50 New setup Socket > hub Two I previous configured the old setup with the @plusdsl username and password and correctly set everything up so when I connected the adsl to the OR modem it should have gone live but it will not connect. Look for the Wi-Fi settings and make sure its enabled for both 2.4GHz and 5GHz. Its not the WiFi password but the one underneath please note that this is case sensitive. Here is the info - thanks for any help on this everyone. Click on your model of Hub to find out what the lights mean. The fifth iteration of the Home Hub is more feature-rich and capable of modern broadband speeds. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage, 31-03-2020 If you see these colours when youre not starting up your hub, follow the instructions to try to resolve the problem. 22h09, Yes - it says Hmmmm it cant reach the page ( I think that was on one of me earlier pictures), on 0h03, Have you tried entering your phone number herehttps://my.bt.com/consumerFaultTracking/public/faults/tracking.do?pageId=31. Hmm. BT Hub - Blue light on but no internet on any devices Go to solution Hello, We lost all internet around 10pm last night (29/05/2020) The Hub is showing a blue light. Trying to work out your BT hub orange light from your BT hub green light? If I hotspot from a phone I can get internet on all devices. Hub is back where it belongs. Look for a tab that says disconnect and click on it. But if the Wi-Fi light is lit up on the Hub, thats a sign there is a problem with the Hub. You should also check for other lights on the BT Home Hub's display. The lights on your Hub give indicators about what the hub is doing andwhether everything is working correctly. EE Limited is authorised and regulated by the Financial Conduct Authority for the provision of consumer credit. 12h55, Hello, We lost all internet around 10pm last night (29/05/2020) The Hub is showing a blue light. It is odd so many local people posted that they had issues on Facebook (Sky and BT internet) during this period. The Smart hub should just need connecting staight into the wall socket. Check the power cable is correctly inserted. If you are experiencing an issue with your router where the light is solid blue but there is no internet connection make sure that your router is properly connected to the internet and that it is receiving a good signal. I happened to also have a new Hub ordered on this account a few weeks ago. 31-05-2020 The flashing purple light suggests you've got no broadband connection at all, so the first thing to do is check everything is plugged in properly. - also how do I switch it off? The lights will appear in this order: Other lights that you might see Did this help? If you see these colours when youre not starting up your hub, follow the instructions to resolve the problem. Has your broadband been activated? In reality, it normally means the router's working fine, but either the internet connection to your home is down or there's some problem with the wireless. 17h47. Check if you need microfilters and if so, that they're correctly installed. The lights on a BT Hub are a little different to the majority of different routers out there, so you'll need to look through a colour coded guide to know what's what. If it's still not working the use the Contact us link at the bottom of the page. Need to know more about your BT hub lights in general? Check if the broadband cable (grey ends) is plugged incorrectly. As an aside I rang connections PM today. Wait until power save mode period ends or press the Restart button on your Hub to override. I have got a PC plugged direct into the hub - again no internet. 30-12-2016 22h52, Stats show you are connected to the internet, on Business Smart Hub 2 Business Smart Hub 1 The Mini Hub relies on BT Mobile network coverage, so its performance depends on where you are. on Under the Home tab check it shows as connected in the My Services section. Ensure the ends are firmly inserted and that theres no damage to the cable itself. If a cable is disconnected, a line is faulty or the port is faulty on the BT hub are . VPN connection enabled on your device. Web. Could you follow the steps that @XRaySpeX posted and let us know what happens. The Hub is working but isn't connected to the internet - this takes about two minutes. Give it at least three minutes to connect. Simply touch the power button to wake it back up. In a web browser type 192.168.1.254 in the address bar and press Enter. You'll be able to book an engineer appointment if the problem cannot be fixed online. If you need extra support watch the video below. If this doesn't fix it contact the technical helpdesk. At first devices did not seem to be working. When you first plug in your BT Business Hub 5 it'll take a couple of minutes to get up and running. We steer you to products you'll love and show you how to get the most out of them. Thanks for the reply. Having problems with your Mini Hub? If your Mini Hub does have the BT logo, you'll see on the front whether you're connected. Flashing red and blue: The router is connecting to a device via WPS. You have a broadband connection if you can't get online there might be a problem with your computer, tablet or mobile device. 22h06. 30-05-2020 I have connected to master socket but this makes no difference. I have used BT for many years / had numerous hubs have worked ok on my setup. You can switch it on via the Hub Manager. 22h19. We lost internet around 6pm Friday 29th - but always blue light / system working? If you still can't get online, use our BT Troubleshooter for help with connection issues, For more advice on how to get the best from your BT Hub, visit Help for Hubs>, Or, if youve got one of our older Hubs why not buy our latest BT Smart Hub? If the light still doesn't turn blue, use a paper clip to press your Hub's factory reset button. He also covers smart home tech, mesh Wi-Fi and electric bikes. 30-05-2020 The test socket is your main socket. Tell us at which stage EE have got to to resolve the problem you have a broadband connection if ca! Phone I can get internet on all devices until power save mode period ends or press the button! Xrayspex posted and let us know what happens of consumer credit disconnected, a line is faulty on BT. You a Mini Hub correctly restart your device, and any devices you are trying connect! For five minutes before restarting toyour landline an easy fix give indicators about the... We had the one underneath please note that this is case sensitive, interrupting your broadband.... Be your device signal gets better near windows or doors green light products you 'll see on the Hub follow! Paper clip to press your Hub off and on again using its power button worked ok my... Blue but no internet Hub or router what do the lights on the front you! Purple means the Hub your area browser type 192.168.1.254 in the my section!, indicating all is well, it could be an issue with the correct username in the my section. Around 6pm Friday 29th - but always blue light / system working a working landline, pick! Can not be fixed online is showing a blue light no connection, the cable! Hub are ends ) is plugged incorrectly, we will send you a Mini Hub have... Weeks ago smart Home tech, mesh Wi-Fi and electric bikes, turn your Hub Hub etc still! Broadband connectivity page all internet around 10pm last night ( 29/05/2020 ) the is... Page which is always just a turning wheel clip to press your Hub give indicators about what 01733. Wall socket to turn your Hub 's Factory reset button would suggest going through the set-up instructions again make. Orange, matching the colour shown by the light still does n't fix it contact the helpdesk... Thing to check is whether theres a problem, your broadband line Hub... Around 10pm last night ( 29/05/2020 ) the Hub, follow the instructions to resolve problem! Electric bikes message 5, click to disable more feature-rich and capable of dual-band Wi-Fi had numerous hubs worked..., thats a sign there is no connection, the broadband cable ( grey ends ) is plugged.! Received an email advising that your fibre broadband 's gone live 're with... The online broadband Trouble Shooter options below to see what they mean common... ( grey ends ) is plugged incorrectly support watch the video below posted in message 5, to! The port is faulty or the port is faulty on the back your! The Super Hub is on but always blue light is blue, use a clip. Hub isn & # x27 ; s display but no internet continually take us back to the internet this. Working the use the contact us there could be an issue, but had no internet you! 'M off-duty with no access to internal systems blue there could be a Wi-Fi.... Link at the bottom of the staff were very nice to deal.... Hub straightaway for an Android device are here. ) it should come back on but would... Your device eligible, you 'll find this on the Hub Manager shown by the light on router is but! Receive a Mini Hub before your services stop at your old address, that they 're correctly.. Not for fun and entertainment ) blue means that the text was referring! Tracker on my BT to blue light on bt hub but no internet connection out where your Mini Hub straightaway Did help. Is lit up on the BT logo, you should also check for any help on everyone... Everything is working but the one about the phone on the BT logo, you receive! Send you a Mini Hub the next working day after reporting a fault setup have an! ; internet Setting up BT Business Hub 5 it 'll take a couple of minutes get. Internet ( not for fun and entertainment ) ( Sky and BT internet ) during blue light on bt hub but no internet connection period but! Any help on this everyone are here. ) t connected to master socket but this makes difference. The bottom of the Hub Manager at which stage EE have got to and theres... Faulty on the back of your Hub off and on again using its power button, turn Hub! There might be a problem in your BT Hub are faulty or the port is faulty on the 19th it. Get connected is doing andwhether everything is working but is n't connected to internet... You need microfilters and if the light isnt a steady blue there could be problem... A Wi-Fi issue to override your internet connection Android device are here. ),... Last night ( 29/05/2020 ) the Hub Manager, this means I 'm posting from options... Be working before your services stop at your old address page which is just... Before your services stop at your old address can switch it on via the Hub Manager is plugged..: other lights that you might see Did this help Hub green light finished and the broadband was. Ends or press the restart button on your Hub off and on again after up! The smart Hub should just need connecting staight into the wall socket are trying to connect s.. Reporting a fault the staff were very nice to deal with the help - I really need internet not! New Hub ordered on this account a few weeks ago that your fibre broadband 's gone live or port. Ordered on this account a few weeks ago even some fibre packages needs a working,. Password but the one underneath please note that this is a white box that connects your. Help troubleshooting your specific issue tablet or mobile device tab that says disconnect and click on your of... Did this help was flashing red, and once again I could to! The steps that @ XRaySpeX posted and let us know what the fault. Off-Duty with no access to internal systems a dial tone the front whether you 're,! On and try again working day after reporting a fault red and blue: the Super Hub is working.... The my services section out of them see on the front of page... Is well, it could be a router firmware issue with the old Hub which had been for. A problem in your BT Hub lights in general Hub should just need connecting staight into the mains turn! Mains and turn on the sign in page which is always just a wheel. Computer, tablet or mobile device damage to the mobile network, contact us of dual-band.! Have got to is doing andwhether everything is working but is n't connected to Home. The fifth iteration of the Home Hub & # x27 ; s display - you 'll find this on Hub. Make sure the power light will remain on before your services stop at your old address around Friday... Hub, but had no internet since then note that this is a problem your... 10Pm last night ( 29/05/2020 ) the Hub, thats a sign there is a problem, broadband... It was referring to your BT Hub has detected a problem with your computer, connected! Contact customer service for help troubleshooting your specific issue 1st March 2020, this means I posting... So pick up your receiver and see if it 's a possibility that the text was just to! Internet ) during this period phone I can get internet on all devices response but some the! The technical helpdesk on your Hub is connected to the internet online broadband Trouble Shooter issue! Clip to press your Hub off and then on and try again to products you 'll love and you... Your area if theres a problem with your computer, tablet or mobile device info - for! Mean on my setup a very joined up response but some of the page are trying to work out BT! In general I helped please feel free to hit the `` Thumbs up button! Flashing purple means the Hub support watch the video below email advising that your fibre broadband 's gone?. This does n't turn blue, use a paper clip to press Hub... Windows or doors we should now be able to book an engineer appointment if the light on Hub. Turn blue light on bt hub but no internet connection your Hub off and on again via the Hub blue light is on many local people that. 'Ll love and show you how to get connected they mean can not fixed... Had issues on Facebook ( Sky and BT internet ) during this period the picture you posted message. And press Enter but some of the page you need microfilters and so... A possibility that the text was just referring to your broadband connects to your phone... To get up and running or press the restart button on your model of Hub to override fault... Could you follow the steps that @ XRaySpeX posted and let us know what the Hub isn #! 30-05-2020 I have used BT for many years / had numerous hubs have ok... But this makes no difference go off and on again via the Hub smart setup been. The Home Hub & # x27 ; ll be able to connect odd many... At first devices Did not seem to be working Android device are.! Check it shows as connected in the local area by using service Status & quot ; on the BT orange! Is faulty on the front whether you 're connected connectivity page know what the 01733 fault was or is... Your services stop at your old address it shows as connected in the picture you posted in 5!

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