bd experience cancun airport transfer

Customer Service Department Helicopter Tours 0. . The next day, I decided also to buy tickets for my family of 5 to join them . They are clearly in collusion with resort staff and the taxi drivers. And reserved a private car through them. What time will pick up be. Attend to all our passengers and customers by offering a personalized, efficient, safe and timely receptive service to guarantee their satisfaction and the continuous improvement of our processes. The trip from the airport was fine, but they never picked us up from the resort to go back to the airport. Taking safety measures. I tried the website contact area and each time the message does not go through. BD Experience: They refused to provide the service and told Expedia I used the voucher, horrible company stay away!!! Ser un placer servirle. Need a Ride? Thank you very much for contacting us. Generally they will arrive 4 to 5 hours at the hotel before your flight leaves. To my surprise, when I went to my room and saw my bank statement, I realized he overcharged me $35 per person That was $175 total. We have the most horrible experience this morning with BD experience. Lote 7 SM. He was very understanding. I asked several times to speak with the manager and was told I would get an email (haven't yet). Dear guest, It is important to clarify that we act as a booking agent for optional tours and as such, we are an intermediary between the guest and the excursion supplier, which in this particular case was Go Natural Explorers. Enjoy the benefits of the app. Airplane Photos & Aviation Photos - View, Search, or Upload Photos! We begrudgingly left our all inclusive hotel 5hrs prior to departure time. We wanted to take an excursion and heard s that Xcaret was an awesome place to visit. We ended up having to take a taxi to the airport so we wouldnt miss our flight. You should contact your travel agent for pickup time. I was finally able to find a working number through Costco Travel. When we got off the ferry from cozumel in playa del Carmen, we were met by a van load of people and then transported to a gas station where several people got off and several more got on. Javier caught us at a moment when we were confused, tired and out of our element. Our transfer voucher also had a 4:30 pickup.One van arrived ready to pick 6 of us up. The company accommodated and told us our new pick up time. So my advice would be to simply walk directly to the vehicles and dont allow yourself to be taken in by Javier. If guests are not interested in those services, we always encourage our guests to keep walking straight until they get to the terminal exit and locate the uniformed BD Experience Agent who will be wearing a red polo shirt with a blue stripe across the shoulder, and the BD Experience on the front and back, along with navy blue slacks or skirt. Corporate Offices in Mexico We had been sitting outside since 4:20!!! More than 30 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. My confirmation came from Costco who made my reservations. Cancun. Transfers back to the airport were another issue. Thanks for all your help Omar! Cancun. I don't see a way that can be done, can you please assist?? 15 tht of july , of course no reaction of this corrupt organisation ! Respectfully: We booked the tour to Cozumel at the best day counter in our hotel. In the morning, we will travel to Merida, on the way we will visit the impressive archaeological zone of Tulum, where we will be able to admire the diverse structures that with time have remained in the Mayan world, we will . No reaction of BD. It is always a pleasure to assist you and we remain at your disposal. Shared Transfers 0. They were prompt, courteous, and efficient. BD Experience 8,893 Reviews #102 of 581 Boat Tours & Water Sports in Cancun Outdoor Activities, Boat Tours & Water Sports, Tours, More Avenida Bonampak | Supermanzana 10, Manzana 2, lote 7., Cancun 77500, Mexico Save Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn 167 Book in advance from HK$1,088.64 per adult The price was $99/each, $64 of which was to be paid to BD at the time of booking. I have a reservation for a private transfer through Air Canada Vacations on my voucher it states the supplier is "Best Day Tours", is this the same company? atencion.clientes@dufry.com . how to we confirm our pickup. Thanks! I said know weve been waiting since 10:20 for our 10:30 pick up. BD Experience and the other tour operators agencies are not allowed to wait and greet their guests inside the terminal, due to this is a restricted area. You liked this offer because it was cheaper than you had in mind and you asked for an additional discount, unfortunately, it was not possible but we agreed to provide you with round trip cabs from the hotel to the ferry and vice even when this is not included in the purchase and you accepted. Main attractions are paid extra: swimming with dolphins another US$100. We remain at your service. BD Experience: Airport Transfers - See 8,829 traveller reviews, 584 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. I did not receive a refund from Expedia because the company told them I used the service. The bathroom doors had holes and the kitchen was falling apart. BD Experience: Cancun Airport Transfer - See 8,716 traveler reviews, 569 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. We got there, and no one was there to retrieve us. Thanks! Check-in to the hotel upon . That was another joke. Overnight. They bought a package for Xcaret at $135 per adult.The BD sales representative gave them brochures and told them all about the 40 attractions and various activities that they could choose from. Estimado pasajero, After going back and forth with Best day and Viator and no help from either i had to use another vendor at airport to get to my hotel and pay. We booked our trip through Costco. For this Xelha park you get a basic ticket to which the main attractions are not included, and believe me you have more in your all inclusive resort!!! Hola, puedo llevar conmigo a mi mascota? Cuenta con mas de, Descubre la belleza de la Republica Dominicana con esta aventura, Aborda nuestro lujoso catamaran y preparate para vivir el mejor, Ponte al volante de un vehiculo Club Car 44 y, Vive un dia lleno de aventura y emocion con este. Famous for its beautiful turquoise beaches, this cosmopolitan resort has become a favorite place for travelers visiting the Caribbean. we're the #1 ground transportation company in the Cancun Airport! Our last 2 experiences were not good. We are deeply sorry to hear that our services did not meet or exceed your expectations. He reassured me that this is not because there was a lack of cars or that it's inconvenient for their ride arrangements. When we went to checkout of our hotel and meet the driver, there was no one to be found. This company is horrible and American companies that partner with them such as Expedia should take responsibility for them. The representatives never mentioned that it would be a private tour, they made it clear that due to the low price and the pandemic, the tour would be in little groups but not in private mode. The icing in the cake was when ALEX PEREZ called me by accident, I guess thinking he was calling someone else, and he was bragging on how he solved the problem with me. Well he walked away and said the car would be there shortly. I want to confirm a transfer booked through American Airlines. He then called and got the second (more expensive) excursion cancelled. I accepted because I realized it was going to be a headache to fight with this scammers. They're very helpful. Cancun offers infinite possibilities for any preference, including: Visiting archaeological sites. My trip was booked AND payed 2 times due to a failure of the system. The city of Cancun is young, as are most of its permanent and temporary inhabitants. Best Day Travel Customer Service Department Disgusting. When we arrived shortly after 12:00 Noon, we were told that the BD van left at 12:06PM. WestJet needs to find a different company to use. Well he walked away and said the car would be there shortly. We offer to our valuable guests the best services to make their vacation an unforgettable experience. When they were 2 minutes late, the resort staff encouraged us to take the 80USD taxi ride to the airport. But we have to stand in line for ferry for 2 hours. We have been stranded at the airport after paying extra money for a private transfer. Fish therapy, zip bike and more more more are extra paid!! However, the same seller wasn't there. It will be our pleasure to serve you. How long typically is the wait for a private van at the Cancun Airport? This is the version of our website addressed to speakers of English in the United States. We sincerely apologize for this situation and all the inconveniences that came along with it. Total scamArrived late at the Cancun Airport. 5 Suitcase Price per vehicle Details BD was booked as part of a wedding package to drop guests from Cancun hotel to Cancun airport, which is a 20 min car ride. I called Costco Travel back and canceled the reservation with no refund of course. Great, fast service every time I have used them. Unfortunately, we had a delay to process your refund due to some issues that we had with our platform, however, we already processed the devolution and it will be shown in your bank statament within the next 7 business days. By BD Experience. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. We hope you can give BD Experience a second chance to demonstrate to you that we are capable of fulfilling your expectations. We were booked with WestJet vacations, which includes transport to and from the airport with these con artists. Nor Gonzalez has been of no help either! customerservicecun@bestday.com. Dear Guest: We have the most modern Satellite Location System installed in each of our units, allowing us to locate them at any time and monitor their speed while en route. We were through security walking to our gate at 0645. They treat you like you are nobody. Along this same walkway that takes you out of the terminal, guests may encounter representatives from other companies (time share salespeople, indistinguishable from airport staff) who may try to persuade them to buy other services (such as tours) or to take another form of transportation. Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. We were told to come back to the lobby of our hotel the following morning at 10:00am, during our vacation, to set up our return transportation.

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