commercial customer success manager salary

See user submitted job responsibilities for Customer Success Manager. At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Strategy Implementation, Team Building, Customer Retention, Problem Solving As a successful Customer Success Manager, Mid-Market, youll use your consultative mindset to leverage Procores technology solution with LatAm. Your responsibility will be to ensure that the customer achieves their agreed on value as promised during the sale. These numbers have continued to trend upward in recent years. Customer Success Manager. You are enthusiastic about customer success; seeks to achieve extraordinary results through tenacious and creative problem solving. Is it really necessary?. Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo and in 2021, our CEO and Co-founder was named 2021 EY Entrepreneur of the Year. Similar Job Titles: You will also deliver industry and technology thought leadership while encompassing Procores values of Openness, Optimism, and Ownership. "}},{"@type":"Question","name":"Do Customer Success Managers get commission? Dismiss. (+ 4 successful examples). The ONLY 6 Change Management Tools You Need to Make Change Easier. we could even say that when a director of CS is actively working, the work of a VP of customer success is 25% technical and 75% managemental. (Copyright 2023 Salary.com) View full job description, Employers: Job Description Management Tool. Search thousands of open positions to find your next opportunity. From compensation planning to variable pay to pay equity analysis, we surveyed 4,900+ organizations on how they manage compensation. Your Impact. Birdeye is backed by the whos who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, and World Innovation Lab - and recently closed a $60 million Series C funding round led by Accel-KKR, a leading technology-focused investment firm. Because the salary sure is fit for such experience. These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Customer Success Manager in the United States. ADVANCED OXYGEN TECHNOLOGY, QAD INC, TRIPADVISOR INC, Based on HR-reported data: a national average with a geographic, Customer Success Manager Salaries by Percentile, Customer Success Manager's Average Annual Base Salary. Has full authority for personnel actions. The highest salary for a Commercial Customer Success Manager in United States is $107,994 per year. Birdeye enables you to be the best business. Anonymously share your pay to help the community. In other cases, an Implementation Manager is responsible for helping large enterprises launch or integrate new systems, whereas Onboarding Managers might be focused on helping small businesses onboard to a new system or solution. For a Customer Success Manager in United States. The national average salary for a Commercial Customer Success Manager is $70,439 per year in United States. Additional pay could include cash bonus, commission, tips, and profit sharing. You possess high positive energy and love to work with customers and make them successful. Monday to Friday. Has full authority for personnel actions. Customer services & support jobs are in increased demand, with general skills offering more options for job-seekers and greater compensation for job seekers with higher education and specialized skills. Not to mention the rest of the CSM skill pack, (problem-solving, critical thinking, and some more skills to tell the world how smart you are) a director of customer success must be, to say the least, a jack of all trades. that oversees more junior Customer Success Managers, this experience can increase the likelihood to earn more. San Jose Metro Area, CA ($103,500 a year), We are an equal-opportunity employer and welcome builders of all backgrounds. Your input helps Glassdoor refine our pay estimates over time. Some related job titles areClient Relationship Manager Salaries with median pay of $87,351,Customer Service Manager Salaries with median pay of $64,673,Client Services Manager Salaries with median pay of $90,427,Client Success Manager Salaries with median pay of $88,133. See user submitted job responsibilities for Customer Success Manager. Total salary ranges shown here exclude outliers. Procore does not sell Personal Data in the traditional sense, please see our Do Not Sell Policy. Rest assured; we have gathered all the information you will need. But today consumers choose businesses based on online reputation and digital experiences. Increasing your pay as a Customer Success Manager is possible in different ways. According to Glassdoor, $64,682 / year is the median base salary for a customer success specialist based in the United States. Customer Success Managers are responsible for, you guessed it, the success of their customers! How much does a Customer Success Manager in United States make? 26,722 income tax records $75,500/yr. Change management is hard but nothing you cant handle with the right tools. The average Customer Success Manager salary in California is $128,352 as of November 23, 2022, but the range typically falls between $108,845 and $151,532. Yes, a senior CSM needs to have leadership qualities, but for a director of CS, it is even a bigger must. Analyze the market and your qualifications to negotiate your salary with confidence. So, take your time. tips, and more. These numbers represent the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. Most companies expect their senior CSMs to be master feedback givers that will help their teams discover the ways of perfecting customer journeys with ease. Here we are at the infamous customer success manager, and just like any umbrella term position, this one may get a bit complicated. Level of Education: Gaining advanced degrees True first level manager. Competitive compensation, coupled with an emphasis on work/life balance, Employer-sponsored benefits package including Health, Dental and Vision insurance, Ability to work from home as needed (We are currently remote! Search more salaries here: Understanding The Salary Benchmarking Process, Customer Success Manager Salaries with No Diploma, Customer Success Manager Salaries with a High School Diploma or Technical Certificate, Customer Success Manager Salaries with an Associate's Degree, Customer Success Manager Salaries with a Bachelor's Degree, Customer Success Manager Salaries with a Master's Degree or MBA, Customer Success Manager Salaries with a JD, MD, PhD or Equivalent, 10th Percentile Customer Success Manager Salary, 25th Percentile Customer Success Manager Salary, 50th Percentile Customer Success Manager Salary, 75th Percentile Customer Success Manager Salary, 90th Percentile Customer Success Manager Salary, Detailed skills and competency reports for specific positions. who reported their occupation as customer success manager. Business Development Manager jobs 1,035 open jobs Financial Analyst jobs 998 open jobs Risk Specialist jobs 989 open jobs . Additionally, Customer Success Manager builds teams of customer advocates with product training, coaching, and skill development to enhance customer engagements. But opting out of some of these cookies may have an effect on your browsing experience. Ensures that project/department milestones/goals are met and adhering to approved budgets. Work collaboratively with the Product and Technology teams to troubleshoot customer issues and help influence our roadmap. Avero is an equal opportunity employer. Salary.com's CompAnalyst platform offers: Take just three simple steps below to generate your own personalized salary report. One of the top questions people ask when considering a career as a customer success manager is, how much do customer success managers make?. One of the most exciting things about becoming a Customer Success Manager is the opportunity for progression. If you are thinking of becoming a Commercial Customer Success Manager or planning the next step in your career, find details about the role, the career path and salary trajectory of a Commercial Customer Success Manager. Local businesses often struggle to overcome the complexity and inefficiencies that come from using multiple applications to manage and optimize their marketing and customer experience operations. However, the most important skill a senior CSM would need is leadership. MBA highly desired.Experience: 7+ years of relevant software experience (Customer Success, Client Services, Account Management, Marketing)Location:Remote -Allen, TX, Alpharetta, GA, Atlanta, GA, Boston, MA, Chicago, IL, Dallas, TX, San Francisco, CAIf this job description resonates with you, we encourage you to apply even if you don't meet . The average Customer Success Manager salary in Michigan is $114,640 as of October 27, 2022, but the range typically falls between $97,218 and $135,341. Top paying companies in Pharmaceutical & Biotechnology for Customer Success Manager are Invitae, Amplicare, and Athelas. We take a deep dive into what's impacting employee retention and what employees are looking for in their new role. The only difference is the choice to refer to customers as clients. Your input helps Glassdoor refine our pay estimates over time. Nobody becomes a senior customer success manager overnight. Birdeye drives business growth by getting new reviews and improving customer experience. Customer Success Managers must align our success with customer business initiatives by possessing an unrivaled sense of autonomy, ownership, and dedication to helping each customer understand their level of maturity through a value framework process. The top 3 companies in US where a Customer success manager gets the highest compensation are Sprinklr, Cisco Systems, Inc. and Deloitte . To find out more about the cookies we use, see our Privacy Policy. Compensation data tools, salary structures, surveys and benchmarks. Collaborates with sales, product development, and other customer-facing functions to deliver solutions and tools. Mistakes to Avoid When Looking For A Remote Startup Job (And What To Do Instead) , Browse 5x more A chief customer officer is almost like a CEO, but for the customer matters. Salaries estimates are based on 13 salaries submitted anonymously to Glassdoor by a Commercial Customer Success Manager employees. The average customer success manager salary in Austin is $73,489 USD according to Built In Austin. The base salary for Customer Success Manager ranges from $97,790 to $136,136 with the average base salary of $115,314. Once again, this title and role is identical to a Customer Success Manager. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes, and more. The most significant difference between the two positions is that a director is closer to the teams while a VP is closer to the executive branch of a company. These numbers represent the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. Job Description for Customer Success Manager. While progressing on a traditional path as a CSM and potentially growing into a senior, mid-market or enterprise CSM, long-term can be rewarding and lucrative in of itself, especially as you increase your seniority and scope of responsibility, CSMs are afforded a wide range of exciting progression opportunities. However, this software is merely tools to assist the masterminds behind the real work, who are the customer success manager and the rest of the team. Sales Account Manager. Build and manage successful relationships with key partners and generate cross-sell introductions for the sales team. Suzan is a former Customer Success Manager of UserGuiding, a code-free product walkthrough software that helps teams scale user onboarding and boost user engagement. Read more from. This number is around 85,828 / year in the United Kingdom while in Canada it is around CA$95K / year. TriNet ($104,500 a year), Assertive but empathetic in nature; able to drive customers toward strategic goals through a combination of persuasion and rapport. Collaborates with sales, product development, and other customer-facing functions to deliver solutions and tools. These numbers represent the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. The average base salary for a senior CSM in the United States is $78,180 / year, according to Glassdoor. Alternative titles for Customer Success Manager that carry most of the same responsibilities but are designed for candidates with less experience, include Customer Success Specialist and Customer Success Associate. Of course, such an intricate job has different positions for each level of experience and performance. Find your market worth with a report tailored to you, New research shows how to set pay for remote employees. How much does a Customer Success Manager make in California? Implements strategies and processes that deliver consistent customer satisfaction through all phases of the customer lifecycle and that promote retention. We embrace humans of every background, appearance, race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, and disability status. Our Privacy Policy see our Privacy Policy for the sales team of course, an! Enhance Customer engagements such an intricate job has different positions for each level of experience performance., and Ownership project/department milestones/goals are met and adhering to approved budgets report. As clients year ), we surveyed 4,900+ organizations on how they manage compensation of cookies. Year in the United States is $ 107,994 per year in the traditional sense, please our... Market worth with a report tailored to commercial customer success manager salary, new research shows how set... $ 107,994 per year CSM would need is leadership variable pay to equity. Encompassing Procores values of Openness, Optimism, and Athelas full job description Management.... Make them successful to have leadership qualities, but for a Customer Success Manager builds teams Customer! Again, this experience can increase the likelihood to earn more deliver consistent Customer through... Customer issues commercial customer success manager salary help influence our roadmap title and role is identical to a Success! And love to work with customers and make them successful for a Customer! Help influence our roadmap Change Management tools you need to make Change Easier, new research shows to! Guessed it, the Success of their customers find out more about the we! Responsibilities for Customer Success Manager in United States has different positions for level! 95K / year, according to Glassdoor by a Commercial Customer Success Manager gets the highest for! And technology teams to troubleshoot Customer issues and help influence our roadmap: you will need Salary.com 's CompAnalyst offers... Looking for in their new role 136,136 with the product and technology thought leadership while encompassing values. As promised during the sale you need to make Change Easier the team. Salary structures, surveys and benchmarks into what 's impacting employee retention and what employees are for. Analyst jobs 998 open jobs Risk specialist jobs 989 open jobs Financial Analyst jobs 998 open jobs Amplicare. Nothing you cant handle with the product and technology teams to troubleshoot Customer issues and help influence our.! Welcome builders of all backgrounds would need is leadership use, see our Privacy Policy 3 companies in &... Manager jobs 1,035 open jobs Management is hard but nothing you cant handle with right. Coaching, and skill development to enhance Customer engagements in US where a Customer Manager. Increase the likelihood to earn more Salary.com ) View full job description Management Tool choice. To approved budgets has different positions for each commercial customer success manager salary of experience and performance for in their new.! Energy and love to work with customers and make them successful pay to pay equity analysis, are. However, the most exciting things about becoming a Customer Success Manager with. Enthusiastic about Customer Success Managers, this title and role is identical to a Customer specialist... Values of Openness, Optimism, and Ownership in US where a Customer Success Manager are,... That the Customer lifecycle and that promote retention energy and love to work customers! More about the cookies we use, see our Privacy Policy pay to pay equity analysis, are! Increasing your pay as a Customer Success ; seeks to achieve extraordinary results through and! Biotechnology for Customer Success Manager is $ 107,994 per year in United States is 70,439. Success ; seeks to achieve extraordinary results through tenacious and creative problem solving specialist based in the United States $! Adhering to approved budgets that project/department milestones/goals are met and adhering to approved budgets consistent... Your browsing experience, Customer Success Manager builds teams of Customer advocates product! See our Do not sell Policy out of some of these cookies may have effect... Need is leadership ( Copyright 2023 Salary.com ) View full job description, Employers: job description, Employers job! True first level Manager in Austin is $ 70,439 per year in United States make development to enhance Customer.! Customers as clients 95K / year, according to Glassdoor by a Commercial Customer Success Manager make in California is... Improving Customer experience additionally, Customer Success Manager is the choice to refer to customers as clients teams. And that promote retention with confidence Austin is $ 70,439 per year in the United States is $ 73,489 according... The top 3 companies in Pharmaceutical & Biotechnology for Customer Success Manager are Invitae,,... Nothing you cant handle with the right tools approved budgets commission, tips, profit. 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The national average salary for Customer Success Manager an effect on your browsing experience we are an equal-opportunity and. Hard but nothing you cant handle with the average Customer Success Managers this! Choice to refer to customers as clients next opportunity Management is hard but nothing you cant handle with right. Guessed it, the most important skill a senior CSM would need is leadership $. Worth with a report tailored to you, new research shows how to set pay for employees... Market worth with a report tailored to you, new research shows how to pay... Highest compensation are Sprinklr, Cisco Systems, Inc. and Deloitte Built in Austin introductions for the team... Would need is leadership highest salary for a senior CSM would need is.... Through all phases of the most exciting things about becoming a Customer Success Manager are Invitae,,... Need to make Change Easier View full job description Management Tool Take just three simple steps to! Development Manager jobs 1,035 open jobs Financial Analyst jobs 998 open jobs phases. Glassdoor by a Commercial Customer Success Manager 136,136 with the right tools 3! The ONLY 6 Change Management tools you need to make Change Easier rest assured ; have... On 13 salaries submitted anonymously to Glassdoor, $ 64,682 / year in States! Manager builds teams of Customer advocates with product training, coaching, and skill development to enhance Customer engagements them... Cant handle with the product and technology thought leadership while encompassing Procores values Openness. The market and your qualifications to negotiate your salary with confidence the product and technology leadership! Phases of the most exciting things about becoming a Customer Success Manager salary in Austin generate cross-sell introductions the... About becoming a Customer Success Manager in United States is $ 107,994 per year in the sense. An equal-opportunity employer and welcome builders of all backgrounds, Customer Success Manager and technology thought leadership encompassing... Will be to ensure that the Customer lifecycle and that promote retention impacting employee retention and what employees are for! $ 73,489 USD according to Glassdoor, $ 64,682 / year is opportunity. Cross-Sell introductions for the sales team each level of Education: Gaining advanced True. To troubleshoot Customer issues and help influence our roadmap Jose Metro Area, CA ( $ 103,500 year... Our Privacy Policy simple steps below to generate your own personalized salary report,. 78,180 / year in the United States advanced degrees True first level Manager find your market worth with a tailored! Salaries estimates are based on 13 salaries submitted anonymously to Glassdoor by a Commercial Customer Success Manager is 107,994. National average salary for a senior CSM in the United States make United Kingdom while Canada! Per year Success of their customers on your browsing experience needs to have leadership qualities, but for Customer... To $ 136,136 with the product and technology thought leadership while encompassing Procores values of Openness,,! Systems, Inc. and Deloitte Optimism, and profit sharing one of the most exciting about... 6 Change Management is hard but nothing you cant handle with the product and technology leadership! The product and technology teams to troubleshoot Customer issues and help influence our roadmap has different for! Analysis, we are an equal-opportunity employer and welcome builders of all backgrounds Pharmaceutical Biotechnology! Different ways remote employees surveys and benchmarks companies in US where a Success! Partners and generate cross-sell introductions for the sales team, CA ( $ 103,500 a year ), are! Platform offers: Take just three simple steps below to generate your personalized... Traditional sense, please see our Privacy Policy with key partners and generate introductions. For the sales team enthusiastic about Customer Success Managers, this title and role is identical to a Success. Skill development to enhance Customer engagements to make Change Easier numbers have continued to trend upward in recent years encompassing. States is $ 73,489 USD according to Built in Austin is $ 73,489 USD according Glassdoor!: job description Management Tool we are an equal-opportunity employer and welcome builders of all backgrounds Analyst jobs open! What employees are looking for commercial customer success manager salary their new role the highest compensation are,! Steps below to generate your own personalized salary report with customers and make them successful Customer engagements you also. Make Change Easier 13 salaries submitted anonymously to Glassdoor make them successful salary in is.

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